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Patient Portal Frequently Asked Questions
- About Patient Portal
- What is Patient Portal?
- Is there a fee to use Patient Portal?
- What do I need to use Patient Portal?
- How is Patient Portal secure?
- Enrollment Questions
- How do I sign up?
- Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
- My activation code does not work. What should I do?
- Your Medical Record
- When can I see my test results in Patient Portal?
- If I send a message to my provider, when can I expect a reply?
- Where can I update my personal information?
- How do I change my legal name in Patient Portal?
- What should I do if some of my information in Patient Portal is incorrect?
- Patient Portal for My Family
- Can I view a family member's medical record in Patient Portal?
- Can my spouse and I share one Patient Portal account?
- Technical Questions
- I forgot my username or password. What should I do?
- I didn't receive my two-step verification code. What should I do?
- I was logged out of Patient Portal. What happened?
- What do I do if I get locked out of my account?
- I have multiple Patient Portal accounts. How do I link them together?
- How do I delete my account?
- Who do I contact if I have further questions?
About Patient Portal
What is Patient Portal?
Patient Portal offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With Patient Portal, you can:
- Schedule medical appointments.
- View your health information, including medications, allergies, test results, and more.
- Request medication refills.
- Access resources for trusted health information.
- Message your care team.
For more information about Patient Portal, check out https://www.mychart.com/features.
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Is there a fee to use Patient Portal?
No, Patient Portal is a free service for all patients.
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What do I need to use Patient Portal?
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the Patient Portal mobile app on a mobile device.
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How is Patient Portal secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all Patient Portal messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to Patient Portal, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
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Enrollment Questions
How do I sign up?
There are several different methods of Patient Portal signup that might be used by different departments across your healthcare organization:
- Clinic staff might sign you up directly while you're at the front desk or in the exam room.
- You might receive a Patient Portal activation code on your After Visit Summary or on a billing statement.
- You might receive a text message or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a Patient Portal account by matching your information against what is on file in your medical record or with third-party identity verification.
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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
You may e-mail us at PatientPortal@LCMCHealth.org, or you can call our Patient Portal Patient Support Line at 866-662-6161
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My activation code does not work. What should I do?
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at PatientPortal@LCMCHealth.org or call our Patient Portal Patient Support Line at 866-662-6161.
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Your Medical Record
When can I see my test results in Patient Portal?
With Patient Portal, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in Patient Portal.
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If I send a message to my provider, when can I expect a reply?
You will generally receive a response within 1-3 business days. Note that Patient Portal messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
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Where can I update my personal information?
On the Personal Information page in Patient Portal, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
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How do I change my legal name in Patient Portal?
To make a request to change your legal name, email PatientPortal@LCMCHealth.org or call our Patient Portal Patient Support Line at 866-662-6161.
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What should I do if some of my information in Patient Portal is incorrect?
Your Patient Portal information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
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Patient Portal for My Family
Can I view a family member's medical record in Patient Portal?
Yes, you can. Patient Portal proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in Patient Portal.
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You may contact our Patient Portal Patient Support Line at 866-662-6161 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.
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Technical Questions
I forgot my username or password. What should I do?
If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our Patient Portal Patient Support Line at 866-662-6161 to request assistance.
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I didn't receive my two-step verification code. What should I do?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our Patient Portal Patient Support Line at 866-662-6161 for quick support.
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I was logged out of Patient Portal. What happened?
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to Patient Portal, you will be automatically logged out. We recommend that you log out of Patient Portal if you need to leave your computer for even a short period of time.
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What is your Privacy Policy?
Patient Portal is owned and operated by Patient Portal and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Patient Portal.
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I have multiple Patient Portal accounts. How do I link them together?
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in Patient Portal. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out our video tutorial on how to do this.
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What do I need to use Patient Portal?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
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Who do I contact if I have further questions?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at PatientPortal@LCMCHealth.org or you can call our Patient Portal Patient Support Line at 866-662-6161
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