Patient Service Representative
Intermountain Health Thornton, CO
Intermountain Health Thornton, CO
2 weeks ago
See who Intermountain Health has hired for this role
Intermountain Health Thornton, CO
2 weeks ago
- Report this job
Job Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Family Medicine
- Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
- Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
- Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
- Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
- Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
- Performs other duties as assigned.
Minimum qualifications:One year of customer service experience involving interactions with customers in person and by phone.
Professional manner and strong interpersonal and communication skills
Demonstrated basic computer skills and data entry
Preferred Qualifications:High school diploma or GED
Physical Requirements:Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:07/30/2024
Location:AmberCreek
Work City:Thornton
Work State:Colorado
Scheduled Weekly Hours:40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $23.69
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Intermountain Health by 2x
See who you know
Get notified about new Patient Service Representative jobs in Thornton, CO.
Sign in to create job alert
Similar jobs
-
Associate Patient Call Representative
Associate Patient Call Representative
SCA Health
United States
-
Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
-
Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
-
Dental Patient Services Representative
Dental Patient Services Representative
Chapa-De Indian Health
Grass Valley, CA
-
Dental Patient Services Representative
Dental Patient Services Representative
Chapa-De Indian Health
Auburn, CA
-
Patient Service Rep - East-West Medicine, Westlake Village
Patient Service Rep - East-West Medicine, Westlake Village
UCLA Health
Westlake Village, CA
-
Patient Services Representative-Remote
Patient Services Representative-Remote
Orlando, FL
-
Patient Experience Representative
Patient Experience Representative
Mindful Care
United States
-
Patient Service Representative
Patient Service Representative
Russell Tobin
United States
-
Patient Accounts Specialist
Patient Accounts Specialist
Atrium Health
Charlotte, NC
-
Patient Service Representative
Patient Service Representative
UCLA Health
Los Angeles, CA
-
Entry-Level Medical Scheduler (Part Time)
Entry-Level Medical Scheduler (Part Time)
HealthDrive Corporation
Framingham, MA
-
Medicare Enrollment Assistant
Medicare Enrollment Assistant
Hoover and Associates
Royal Oak, MI
-
Patient Services Representative - Cedar Springs * Days - 40hrs/wk.
Patient Services Representative - Cedar Springs * Days - 40hrs/wk.
University of Michigan Health-West
Cedar Springs, MI
-
Patient Registration Representative
Patient Registration Representative
WakeMed
Raleigh, NC
-
Patient Services Representative - Women's Health
Patient Services Representative - Women's Health
Maria Parham Health
Henderson, NC
-
PATIENT ACCESS & PRE SERVICES REP, PER DIEM VARIABLE SHIFTS
Carson Tahoe Health
Carson City, NV
-
Patient Service Representative - Specialty Care, North Hollywood
Patient Service Representative - Specialty Care, North Hollywood
UCLA Health
Los Angeles, CA
-
Patient Service Rep
Patient Service Rep
Capleo Global
Voorhees, NJ
-
Patient Services Representative (2024-2025)Military Spouses Welcome to Apply
Patient Services Representative (2024-2025)Military Spouses Welcome to Apply
Greenlight Connections
United States
-
Patient Access Representative
Patient Access Representative
Women's Care
Brandon, FL
-
Patient Access Representative
Patient Access Representative
Women's Care
Trinity, FL
-
Patient Service Representative - Pediatrics, Westwood
Patient Service Representative - Pediatrics, Westwood
UCLA Health
Los Angeles, CA
-
Patient Access Representative
Patient Access Representative
Women's Care
Jacksonville, FL
-
Patient Service Representative
Patient Service Representative
EyeCare Partners
Phoenix, AZ
-
Patient Service Representative
Patient Service Representative
VitalSkin Dermatology
Hinsdale, IL
-
Patient Access Specialist- 3pm-11:30pm
Patient Access Specialist- 3pm-11:30pm
North Mississippi Health Services
Tupelo, MS
People also viewed
-
Patient Services Representative - Podiatry * Days - 40hrs/wk.
Patient Services Representative - Podiatry * Days - 40hrs/wk.
University of Michigan Health-West
Grand Rapids, MI
-
Patient Access Representative
Patient Access Representative
Women's Care
Trinity, FL
-
Patient Service Representative
Patient Service Representative
Urology Austin
Austin, TX
-
Patient Service Representative
Patient Service Representative
apree health
Flagstaff, AZ
-
Patient Service Representative - Internal Medicine, Westwood
Patient Service Representative - Internal Medicine, Westwood
UCLA Health
Los Angeles, CA
-
Patient Service Representative - Outpatient Eligibility / Procedural Authorization
Patient Service Representative - Outpatient Eligibility / Procedural Authorization
Duke University Health System
Durham, NC
-
Patient Service Rep - Alton OBGYN
Patient Service Rep - Alton OBGYN
BJC HealthCare
Alton, IL
-
Patient Experience Representative - Front Desk
Patient Experience Representative - Front Desk
Panorama Eyecare
Boulder, CO
-
Patient Representative Front Desk
Patient Representative Front Desk
Diagnostic Imaging Centers, P.A.
Overland Park, KS
-
Patient Services Representative (Remote: USA) - Fort Stewart, Georgia
Patient Services Representative (Remote: USA) - Fort Stewart, Georgia
Acme Freight
Georgia, United States
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub